Terms of Sale

TRAMAROSSA.IT is the only website authorized to sell official products of the “TRAMAROSSA” brand.

All products for sale are therefore original and purchased directly from the manufacturer. The company TRAMAROSSA Ltd through the website TRAMAROSSA.IT is the official retailer of all products and brands on this site. The products sold are, therefore, carefully selected according to strict quality control standards.

TRAMAROSSA.IT on this site it offers its customers the opportunity to buy only garments already available in stock. There is no order from the customer for items that are not already available. Therefore, the order containing an item that has been made in the meantime, even by mere error, is not available, due to the impossibility of the service. The receipt by the company TRAMAROSSA Ltd. through the TRAMAROSSA.IT website of the Order, transmitted by the Customer by telematics, determines the conclusion of the Agreement. With the conclusion of the Agreement, the company TRAMAROSSA Ltd. through the website TRAMAROSSA.IT undertakes to provide the customer with the products ordered, in the terms and with the limitations provided in these Terms, except the right not to give order to those who do not provide sufficient credit guarantees or who do not fall into the aforementioned category of the “end consumer” or who, for whatever reason, the ordered product is not available for sale.

With the submission of the Order, all the provisions contained in these Terms are accepted unconditionally and the Customer agrees to observe them in relations with the company TRAMAROSSA Ltd through the website TRAMAROSSA.IT.

With the submission of the Order, therefore, the Customer declares that he has read and know these conditions and manifests his total and unconditional acceptance of them, as well as the additional information contained in the web pages of the site called and/or linked by link.


1 – Payment information

1.1 Forms of payment
The purchased item must be paid at the same time as the purchase transaction closes, via credit card with Paypal.


Credit card
We remind our new customers that your first order must necessarily receive verification from the bank that issued your credit card. Our bank will therefore contact your bank so that your details are confirmed by you before you can proceed with the shipment. This verification may result in a delay in shipping your first order. When you purchase on this site, the Customer’s financial information (such as the credit card number, expiration date and personal information) will be sent directly to the Bank in charge of the payment transaction by encrypted protocol. Neither the company TRAMAROSSA Ltd nor others will ever have access to it in any way.

Pay Pal, Alabama
Using PayPal is easy. With PayPal, you don’t need to enter financial information on every purchase or share personal information. To send a payment with PayPal just open an account, confirm the email and associate a payment method with your PayPal account.

2 – Import tax information

2.1 Import fees
Under the internal regulations of each state, shipments to a non-EU country are subject to unpaid delivery duties (DDU).

The payment of these import taxes (DDUs) are the sole responsibility and responsibility of the end customer.

The prices of the products published on the TRAMAROSSA.IT website reflect the actual selling price of the goods and DO NOT include import taxes (based on the internal regulation of each state). At the time of purchase, the system will separate the VAT from the total amount if it is not due.

3 – Shipping information

3.1 Shipping Charges – Australia
Shipments to Italy are made by courier. The shipping costs can be calculated through the appropriate form on the payment page and the conclusion of the order. Shipping times depend on the geographic location of the goods. Typically all shipments to Italy arrive within 24/48 hours of the day the shipment was made (excluding public holidays). Delivery times for Europe, on the other hand, are between 48 and 72 hours from the date of shipment (excluding public holidays). For shipments outside Europe, delivery is generally between 2 and 6 business days from the shipping date. Orders received over the weekend (starting Friday night through Sunday night) will be shipped on the following Monday or Tuesday. However, the delivery time is indicative and non-binding.

3.2 Shipping Charges – Foreign
Shipments abroad are made by courier. As required by the laws governing trade, all shipments of the company  TRAMAROSSA Ltd. performed through the website TRAMAROSSA.IT are accompanied by official invoice that declares the value of the individual items in Euro. For items on sale, the invoice shows the discounted amounts.

3.3 Shipment Date
Orders are shipped by the company TRAMAROSSA Ltd. through the website TRAMAROSSA.IT From Monday to Friday with hours 08:30 -14:00, excluding public holidays. Orders placed over the weekend will be fulfilled from the following Monday morning.

3.4 Items available: immediate shipping
Orders are shipped on the first weekday after the order was placed, subject to confirmation of the availability of the goods and verification of your bank details. We would like to remind our customers that the order must be finally verified by the bank, which means that the bank for our company will attempt to contact your bank so that your details are confirmed and you can then proceed shipping. This verification may cause some delay in shipping your first order.

3.5 Items no longer available
In case an already ordered item is no longer available, the company TRAMAROSSA Ltd through the website TRAMAROSSA.IT undertakes to send a communication by e-mail to the customer’s address communicating that it is impossible to send the goods Ordered. The customer can then choose whether to have credited the full amount paid into their bank account or credit card as soon as possible or, if necessary, receive a prepaid Coupon to use for the next order. By accessing your personal area directly, customers can view information about the status of their order.

3.6 Shipping insurance
Shipments of the company  TRAMAROSSA Ltd performed through the website TRAMAROSSA.IT are insured against theft and accidental damage. Once the shipment arrives at its destination, the insurance company loses its validity.

3.7 Authorized Delivery of the Shipment
When the goods arrive, customers are asked to carefully inspect the package before signing the shipment. The company’s packages TRAMAROSSA Ltd. are carefully packed in white packages with duct tape, placed around the packaging. If, for any reason, the package appears tampered with or if the duct tape is not intact, customers are asked to sign the receipt with reservation, or they can refuse delivery. If the delivery has been accepted with an unauthorized signature or there is evidence of tampering with the package, customers are asked to report the incident immediately and contact the company TRAMAROSSA Ltd through the website TRAMAROSSA.IT to the address orders@tramarossa.com within 5 days. If for any reason the shipment fails to be successfully delivered to the address provided by the Customer in the commercial contract, the package is likely to be sent back to the sender at the expense of the Customer. These amounts will be deducted from the possible refund due to the Customer by the company TRAMAROSSA Ltd. through the TRAMAROSSA.IT website.

3.8 Shipment Inventory
In the event of non-delivery of the shipment, after the second delivery attempt, SDA automatically sends the Inventory Practice Opening Dossier to the sender, with the reason for non-delivery and the request for instructions for release. The customer will also have the opportunity to view the Opening Dossier of the Inventory Practice and the status of their order directly on the www.sda.it site. In the absence of provisions from the end customer, the company TRAMAROSSA Ltd through the website TRAMAROSSA.IT reserves the right to request the return of the goods after 3 working days. Please note that all inventory costs are borne by the customer, as well as the cost of any return/return to the sender.

3.9 Shipping Documents

As required by international trade regulations, all shipments carried out by the courier by means of assignment awarded by TRAMAROSSA Ltd. are shipped by SARCEDO with an official invoice that declares the exact value in Euro of the items Shipped. It is illegal to declare amounts lower or different from current amounts or to require items to be declared as gifts.

4 – Resis and refunds

4.1 Return
The company TRAMAROSSA Ltd through the website TRAMAROSSA.IT has developed a simple and convenient make procedure, to make your online shopping experience pleasant even if your purchase does not fully satisfy you. Purchased products can be returned to the company TRAMAROSSA Ltd through the website TRAMAROSSA.IT within 14 days of the date of delivery.

The official procedure to follow in the event of a return is as follows:

1) Make sure the products are in the same condition as you received them, with all tags attached and intact.
2) Make sure the blue safety cord is still attached to the head. Items that will be returned without this blue cord will not be refunded.
3) Complete the Return Form that you will find online by specifying the items you intend to return. You will receive your return number and confirmation that WWW.TRAMAROSSA.IT will return the goods.
4) Book the collection of the package to be returned by contacting your courier of trust, by phone or online, within 14 days of the delivery date of the product to agree on the date of collection. The return service (being carried out with your courier at your expense) is FREE and any theft or loss will be your exclusive responsibility. Please note that we can only refund the products made correctly. If the return does not meet the conditions listed, the company TRAMAROSSA Ltd through its website TRAMAROSSA.IT will not be able to make a refund and the package will be sent back to you. You can always check the status of your return in the personal area.

We also remind you that:
We only accept return from the country from which the order was placed. Heads made without the blue safety cord will not be refunded.

 

The company TRAMAROSSA Ltd reserves the right to check the returned goods and assess any costs for restocking depending on the condition of the goods.
The company TRAMAROSSA Ltd reserves the right to request photographic support if necessary for the evaluation of the return procedure.

5 – COUPON AND DISCOUNTS

5.1 Coupon
If you have a personal discount code, you can use it at the time of payment by entering it in the appropriate section “APPLICA COUPON”. This will allow you to have a discount on purchases equal to the value of the coupon you have or a percentage discount on purchases.

5.2 Other promotions and discount codes
Other promotions may be made, or discount codes sent, depending on what is communicated on the website’s web pages WWW.TRAMAROSSA.IT.

6 – Site policy

6.1 Articles and images online
The company TRAMAROSSA Ltd through the website TRAMAROSSA.IT decline any liability in case, due to a particular configuration of the computer used by the Customer or a malfunction, the colors of the products displayed on the site have slight differences from the original ones.
The images contained on the TRAMAROSSA.IT website are owned by TRAMAROSSA Ltd. Any use of such images not authorized by a written consent by TRAMAROSSA Ltd will be prosecuted under the law. For more information you can contact: info@tramarossa.it.

6.2 Item availability
The assortment on TRAMAROSSA.IT reflects the exact availability of each item by size and color. The website is in fact connected to the company warehouse. Once the order request has been received, the Orders Department of  TRAMAROSSA Ltd through its website TRAMAROSSA.IT reserves the right to reconfirm the availability of the purchased items, check the validity of the transaction and the details of previous transactions made by the Customer on TRAMAROSSA.IT.
In the event that the ordered items are not available, or if for some reason the order cannot be fulfilled as requested by the Customer, the orders office of the company TRAMAROSSA Ltd through the website TRAMAROSSA.IT will give them timely communication to the customer.

6.3 Legal Terms
This notice contains the terms and legal conditions that govern the site TRAMAROSSA.IT. By accessing the site TRAMAROSSA.IT users agree to accept and comply with all the conditions contained in this declaration. The company TRAMAROSSA Ltd through the website TRAMAROSSA.IT reserves the right to ask Users who do not accept, or do not wish to comply with these terms, to refrain from using the website TRAMAROSSA.IT. Access to the site and its services is for personal use only. The display of the TRAMAROSSA.IT site provides customers with information about the proposed products along with the possibility of purchasing them.

6.4 Property/Copyright & Trademark
TRAMAROSSA.IT and all its contents is owned by TRAMAROSSA Ltd. This includes documentation, images, fonts, design, music, software, codes, and format scripts. The material on the website is copyrighted. For this reason, any reproduction, alteration, transmission, publication or redistribution to third parties for commercial purposes is strictly prohibited if it does not have express written consent provided by TRAMAROSSA Ltd. TRAMAROSSA Ltd prohibits the use of the content or trademarks present on the site for any other purpose and purpose other than those mentioned above.

6.5 Trade Policy
TRAMAROSSA Ltd reserves the right to refuse an order in case your bank is unable to receive verification from the customer’s bank. TRAMAROSSA Ltd reserves the right to refuse orders or refuse the provision of services to anyone at any time.

6.6 End customers
TRAMAROSSA Ltd has created and published the TRAMAROSSA.IT website with the aim of offering a service reserved exclusively for its customers. The products for sale on the TRAMAROSSA.IT website are intended for the End Consumer. For End Consumer, TRAMAROSSA Ltd means a person who acts for purposes unrelated to his business or professional activity, activities that may include but not be limited to the resale of goods purchased on TRAMAROSSA. IT. TRAMAROSSA Ltd therefore invites users who are not attributable to the category of End Consumers to refrain from trying to establish business relationships with TRAMAROSSA Ltd. third-party sales. In view of the trade policy described above, TRAMAROSSA Ltd reserves the right not to fulfill orders of goods whose use is not intended for the Final Consumer or orders that do not comply with the trade policies described above.

In order to place orders on TRAMAROSSA.IT Customers must:
1) Be at least 18 years old.
2) Have the necessary requirements to be able to enter into legally binding contracts.
3) Have a valid e-mail address.
4) Own a valid credit card for payment.

6.7 Decline of responsibility

TRAMAROSSA Ltd publishes information on its website in order to provide a service to its customers. However, it disclaims any responsibility for the possibility of any technical or factually inaccuracies and/or typographical errors for which, following a report, immediate correction is expected. It also reserves the right to make corrections and changes to the site whenever it deems necessary without giving notice. It does not offer any guarantee that the information posted on its website will be compliant with the laws of the jurisdiction of the country of residence of the Customer. Declines any liability related to any issues, damages or risks that the user may encounter while using the site. It ensures that your TRAMAROSSA.IT site is protected according to international Internet standards. When used correctly, you are protected from the risk of viruses. Declines any liability for any malfunctions related to the disabling of cookies in the user’s browser. It reserves the right to rectify/review the terms and conditions contained in this legal notice, through an update of the legal note, whenever it deems appropriate, without any obligation to give notice. You must comply with the terms in this legal notice, periodically checking for updates, changes and corrections.

6.8 Italian Law
The website TRAMAROSSA.IT, adhering to Italian legislation, in particular the Vicenza Foro, states:
“Users who access this site state that they accept that all issues relating to the use of the TRAMAROSSA.IT website are governed by the current legislation of the Italian State. They also state that they are subject to sole jurisdiction of the Vicenza Bar for the above issues. TRAMAROSSA Ltd does not guarantee in any way that the content of the site complies with regulations in other countries. Access to the site TRAMAROSSA.IT from places where its content is considered illegal is expressly prohibited. Users who decide to access the site from these countries are fully aware of the legal consequences and penalties they are likely to incur and will be the sole responsibility for complying with local laws.”