Shipping & Returns
TRAMAROSSA.IT sells all over the world with express courier.
Please note that, for EXTRA UE Countries, we ship DDU (Delivery Duty Unpaid).
TRAMAROSSA.IT provides free shipping with minimum amount order of 50,00 eur.
Delivery time depends from geographical area of destination. Usually it takes 2/3 business days for Italy and 3/4 days for international delivery. We ship through express courier.
How to make a Return
TRAMAROSSA.IT has thought of a simple and convenient return procedure, in order to make your online shopping experience pleasant even if your purchase does not fully satisfy you.
You can return any product purchased on TRAMAROSSA.IT within 14 working days from the delivery date.
- Make sure that the products are in the same condition in which you received them, with all tags attached and intact.
- Prepare the goods you intend to return inside the box received from TRAMAROSSA.IT (or in a box with the same characteristics of strength and size).
- Book the collection of the package. Return costs are charged to the customer, unless otherwise indicated on the site or there are no special promotions in progress. This cost will be deducted from the total refund amount.
- You will receive a confirmation e-mail when we accept your return, within 3 working days from the date of delivery to the warehouse. We remind you that we can only refund products that have been returned correctly. If your return does not meet the conditions listed, TRAMAROSSA.IT will not be able to make a refund and the package will be sent back to you.
Remember not to detach tags from the garment if you intend to return it or you will not be refunded.
For any further information about costs and methods consult “Shipping & Returns” section on our webiste or write and e-mail to email@example.com
RETURN SHIPPING COSTS
The cost of a Return of a TRAMAROSSA.IT order will be deducted from the amount of the refund as our logistic department will accept and control the Return.
Costs depends on the zone:
ITALY: 5,00 eur
EUROPE: 10,00 eur
EXTRA EUROPE: 15,00 eur
For international returns there is no exchange option but only a refund.
Please note that for international returns, return shipping and any reverse duties and taxes are the responsibility of the customer. We also recommend that you insure your package and contact customer service (firstname.lastname@example.org) with the tracking number once it has been shipped.
Once the package has been received, the value of duties and taxes incurred and anticipated by TRAMAROSSA srl will be deducted from the total refund.
Please allow up to 7-10 business days for your refund to be processed again in the original form of payment.
Using the following form, you can simplify your return request, indicating the email used when ordering, and the order number.