From which countries can I buy?

TRAMAROSSA.IT sells all over the world with express courier.

Please note that, for EXTRA UE Countries, we ship DDU (Delivery Duty Unpaid).

How can I make a Return?

TRAMAROSSA.IT has thought of a simple and convenient Return procedure, in order to make your online shopping experience pleasant even if your purchase does not fully satisfy you. 

You can return any product purchased on TRAMAROSSA.IT within 15 working days from the delivery date.

  • Make sure that the products are in the same condition in which you received them, with all tags attached and intact.
  • Prepare the goods you intend to return inside the box received from TRAMAROSSA.IT (or in a box with the same characteristics of strength and size).
  • Inside the package you will find a Form to fill out where you can specify the reason for the return and the willingness to make an exchange or to receive a refund directly.
  • Also inside the package you will find a pre-filled DHL label for international returns, while for national returns it will be sufficient to contact the nearest GLS office to book the return.
  • Then book the collection of the package.
  • Return costs are charged to the customer, unless otherwise indicated on the site or there are no special promotions in progress. This cost will be deducted from the total refund amount.
  • You will receive a confirmation e-mail when we accept your return, within 3 working days from the date of delivery to the warehouse. We remind you that we can only refund products that have been returned correctly. If your return does not meet the conditions listed, TRAMAROSSA.IT will not be able to make a refund and the package will be sent back to you. 
  • If not expressly specified in the return form, you will be contacted by email to evaluate an exchange or refund together.

Remember not to detach tags from the garment if you intend to return it or you will not be refunded.

For any further information about costs and methods write and e-mail to orders@tramarossa.com

 

Can I return or change just part of my order?

Yes. You can return part of the order, you just need to write in the form the items you want to change or return, and make sure to put it inside the box.

I am not registered user. How can I make a return?

If you are not registered you can make anyway your return following the instructions listed upon.

How long does it take to be refunded?

Refund time depends on payment method you chose.

  • PayPal: your return will be processed within 24 h from the delivery at our warehouse. Money will automatically and instantly return on your Paypal account
  • Credit cards: your return will be processed within 24 hours of receiving the package at our warehouses. It may take up to 30 days for the credit to be effective and visible on the account statement. If you don’t see the refund, contact the card company.

I can't find my country available for Signing in o for Shipping, what can I do?

At first verify that you are connected to TRAMAROSSA.IT and the language selected is Italian or English. In case you can’t find anyway your country, contact us writing to info@tramarossa.it

How can I use Coupon Code/Discount Code?

Coupon Code/Discount Code is a secret code, made with letters and numbers, which can be sent to client by e-mail. This code corresponds to a voucher with the value of the items you return (in case of Return Order) or a different value due to promotional offers. This code is only usable on TRAMAROSSA.IT . In order to use it you just need to select the items you want to buy and then click on the cart. Below your order summary you will find “APPLY DISCOUNT COUPON” field. After you complete this field with the code, system will automatically  update the cart and the discount will applied. In order to proceed with the purchase you just need to click on “PROCEED TO CHECKOUT” and finalize your order. Coupon Code/Discount Code has an expiring date and can be used just once.

I have some problems on PayPal payment and I am not able to conclude my payment. How can I do?

Write an e-mail to info@tramarossa.it and we will help you to solve the problem as soon as possible.

I have some doubts on the right size for me. How can I do?

At first, we advise you to check out Size Chart in order to find all detailed information with measures for each size. If you still have any doubts about the right size for you, write an e-mail to info@tramarossa.it and we will be happy to help you. Values written on Size Chart are indicative and sometimes fits can change in orde to different fabrics.