Shipping and Returns

SHIPMENTS

TRAMAROSSA.IT sells its products worldwide by delivering by express courier.

DELIVERY COSTS

Shipping from TRAMAROSSA.IT is free with a minimum spend of 50.00 eur.

DELIVERY TIMES

Shipping times depend on the geographical place of destination of the goods. Generally all shipments in Italy arrive within 2/3 working days while abroad can take 3/4 days . Shipments are made by express courier.

HOW TO MAKE A RETURN

TRAMAROSSA.IT has designed a simple and convenient return procedure to make your online shopping experience enjoyable even if you are not fully satisfied with your purchase.

You can return any product purchased on TRAMAROSSA.IT within 14 working days from the date of delivery.

Here’s how:

  • Make sure the products are in the same condition as you received them, with all tags attached and intact.
  • Prepare the goods you intend to return inside the box you received from TRAMAROSSA.IT (or a box with the same strength and dimensions).
  • Arrange for pickup of the package. Return charges are the responsibility of the Customer, unless otherwise indicated within the site or there are special promotions running. These will then be deducted from your total refund value. You will receive an e-mail confirmation when we accept your return, within 3 business days from the date of delivery to the warehouse. Please note that we can only refund correctly returned products. If your return does not meet the conditions listed, TRAMAROSSA.IT will not be able to make a refund and the package will be sent back to you.

Please remember not to detach the tags from the garment if you intend to return it, otherwise these will not be refunded.
For any further information on costs and methods please see the “Shipping & Returns” section on our website or email orders@tramarossa.com 

RETURN SHIPPING COSTS

The return shipping of a TRAMAROSSA.IT order will be deducted from the refund amount once our logistics department has accepted and authorized the return.

Costs vary by zone.

ITALY: 5.00 €.

EUROPE: 10,00 €

EXTRA EUROPE: 15,00 €

RETURN REQUEST

Through the following form, you can simplify your return request, indicating the email used when ordering, and the number of the order itself.




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